Privacy Notice

Effective Date: 5 September 2019

TeloPoint is committed to protecting the privacy of everyone who visits our website. This privacy notice explains how we use the information that you provide to us and what rights you have in relation to it. This privacy policy applies to all information collected through our website www.Telopoint.com (“Website”), specific web services (“Online Services”), mobile application, (“Apps”), or any related services, sales, marketing or events. 

Information We Collect

We retain your personal information that you voluntarily provide to us in your correspondence or feedback on our general Website. We never ask you to provide your social security number, username, password, payment information, or health information as part of such correspondence.

The personal information that we collect depends on the context of your interactions with the Website, Online Services, or Apps and the features you use. When you register, with or without creating an account, for scheduling an appointment or making payments for your orders, we collect personal information via our specific applications. Use of those applications and any information collected there through, are governed by specific terms and conditions, as well as our Health Privacy Practices Notice relating to use and disclosure of individually identifiable health information.

The personal information we collect may include:

  • First and last name, address, email, phone number, or other contact information
  • Passwords, password hints, or similar security information used for authentication and account access
  • Electronic payment information (such as credit card number, security code, and expiration date) necessary to process your payment: all payment data is stored and processed by an independent third-party payment processor, Stripe, and you should review its privacy policies and contact Stripe directly with any questions.
  • Order details necessary for us to process and manage our services
If you use our software applications, we may (1) request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services, (2) request access or permission to certain features from your mobile device, including your mobile device’s SMS messages, and other features, (3) automatically collect device information such as your mobile device ID, model and manufacturer, operating system, version information and IP address, (4) request to send you push notifications regarding your account or the mobile application.  If you wish to opt-out from receiving these types of communications, you may return them off in your device’s settings, or if you wish to change our access or permissions, you may do so in your device’s settings.

We may also obtain information about you from other sources including public databases or joint marketing partners such as social media profile information, marketing leads, search results, and other links. 

Our Use of Your Information

We use your information for our legitimate business interests, the fulfillment of our services, or compliance with our legal obligations. We use your information to (1) fulfill and manage your orders, (2) process payments, (3) assist you with your inquiries, (4) request your feedback, (5) communicate information on our products and services, (6) enable user communications, (7) enforce our Terms and Conditions, (8) to keep our Website and Online Services safe and secure, (9) respond or comply with legal requests, or (10) evaluate and improve our Website, products, services, marketing, and your experience. 

We may also use your information for other business purposes, such as data analysis, identifying usage threads, determining the effectiveness of our marketing campaigns.

When you register online for our services, you may be given the option of receiving periodic informational/promotional mail or email from us. You can, at any time, set or modify your preferences regarding whether or not you choose to receive correspondence from us.

Sharing Your Personal Information with Third Parties

We only share information to comply with laws to protect your rights, to fulfill business obligations, or with your consent. We may process or share data; (1) if you have given us consent to use your personal information, (2) where we are legally required to do so in order to comply with applicable law, (3) when it is reasonably necessary to achieve our legitimate business interests, (4) to fulfill our services, or (5) when it is necessary to investigate, prevent, or take action regarding potential violations of our policies, fraud, illegal activities, threats to the safety of any person, or as evidence in litigation in which we are involved.

We may also share aggregated, non-personal information about Website usage with unaffiliated third parties or tools such as Google Analytics. We do not collect any personally identifying information using these services. Data collected regarding site usage is compiled in aggregate to improve the performance of the site. If you do not wish your information to be included in this aggregated data through Google Analytics, you may download and install Google’s “Google Analytics Opt-out Browser Add-on” or modify the settings on your web browser to block the cookies.

Use of Cookies

We may use cookies and similar tracking technologies (like web beacons and pixels) to (1) enable certain functions and tools on our Website, (2) assist in the navigation of the Website, (3) track resources and data used on this site or (4) retain computer settings. We may also collect non-personal information including browser type, search terms, and referrals and links to our Website.  

You may modify your web browser settings to block these cookies. Blocking these cookies may limit your access to the features or functionality on our Website. Most web browsers and some mobile operating systems and mobile applications include a Do-not-Track (“DNT”) feature or settings you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

Keeping Your Information Safe

We have implemented various technical and organizational security measures designed to protect the security of any personal information we process; our Website is SSL encrypted, our databases are operated and maintained within firewalls and encrypted at rest. However, although we will do our best to protect your personal information, we cannot guarantee that the internet itself is 100% secure. You should only access the services within a secure environment and transmit your information at your own risk.  

TeloPoint Website may contain links to other sites. The links to non-TeloPoint sites are not maintained by us and may contain information or privacy policies that are different from ours. You may review the privacy policies of these websites or receive specific information regarding that site's privacy policies and procedures after leaving TeloPoint site. We do not control, or have any input into, whether our business partners or internet-linked sites use or accept cookies on their sites. TeloPoint is not responsible for the content or privacy practices of a non- TeloPoint Website.

Retention of Information

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law, such as tax, accounting or other legal requirements.  No purpose in this policy will require us to keep your personal information for longer than 1 year past the termination of the user’s account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Information from Minors

We are committed to the protection of children's privacy, security, and safety. Our websites are not designed or intended to attract children in any way. We do not knowingly solicit, collect, or accept any information from children on this website. By using the Online Services or Apps, you represent that you are not a minor or that you are the parent or guardian of a minor and consent to such minor dependent’s use of the Online Services or Apps.  If we learn that personal information from minor users has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

Your Privacy Rights

You may review, change, or terminate your account at any time by logging into your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. Some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, or comply with laws.

Most Web browsers are set to accept cookies by default.  If you prefer, you may modify your browser settings to remove or block cookies.  If you choose to remove or block cookies, this could affect certain features or services of our Online Services or Apps.  

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below.

Policy Updates

We may update or make changes to this privacy policy notice from time to time.  The changes will be effective immediately upon posting of the updated policy notice.  We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

In order to resolve a complaint regarding the Online Services or to receive further information regarding the use of the Online Services, please contact us:

TeloPoint, Inc
85 Broad Street, 28th Floor
New York, NY 10004

Phone: (646) 952-8558
E-mail: privacy@telopoint.com